Marketplace Cancellation Request Form

Marketplace Cancellation

Request Form

To begin processing Your Marketplace Cancellation Request, fill out the form below to begin processing your request.

First Name *

Last Name *

Phone *

Email *

Marketplace Purchase Invoice Number (Sent to you by Stripe from "[email protected]"). Please provide the invoice number found on the email receipt sent from HighLevel when you purchased the service.

*Having trouble locating your invoice number? Search your emails from "[email protected]". Unable to locate? Type "unable to locate" and continue.

When did you purchase the Marketplace Service? *

Please Select the Marketplace Service You Are Inquiring About *

If 'Other' was selected above, please type the name of the Marketplace Service. Type 'n/a' if you did not select 'Other.' *

Agency Relationship Number *

Need Help Locating Your Agency Relationship Number? See directions below the form.

Reason for requesting a Marketplace Cancellation Request? *

Please explain the reason(s) for your Marketplace Cancellation Request? *This field is required if you selected 'Other' or 'Unsatisfactory Service.' Type "n/a" if you selected something other than 'Other' or 'Unsatisfactory Service' and have no further relevant information to provide. *

How to Locate My Agency Relationship Number?

To find your agency's Relationship Number please head over to:

Agency view -> settings -> Company -> In the Company Data card you will see the Relationship Number as shown below

Please Note:

If you are part of multiple agency accounts, all agencies that you are a part of will have different Relationship Numbers.

How to Locate My Location ID?

When you interact with our support teams, they may request you to provide a location ID where you face a problem. Location ID is a unique ID given to every sub-account in your agency account. This helps us identify your client's account and narrow down our troubleshooting efforts.

To locate the location ID please head over to location view -> settings -> business info and the location ID will be visible as shown below