HighLevel AI Agents can handle all your Inbound Phone Calls

HighLevel Voice AI: Automate Your Phone Support

Running a business means managing countless customer interactions—and phone calls often lead the list. HighLevel Voice AI changes the game by letting you create AI agents that automatically handle all your inbound calls. Whether you run a local shop or a digital enterprise, Voice AI ensures no opportunity is missed—even when you’re off the clock.

Let’s break down how to get started and what makes this feature so powerful.

Creating Your First HighLevel Voice AI Agent

To get started, navigate to your sub-account in HighLevel and select AI Agents from the left-hand menu. Under the Getting Started section, click Create Your First Voice AI Agent. If you’ve already created one, just click Voice AI in the top toolbar.

From there, follow these simple 🧩 steps:

1️⃣ Create Agent – Begin building your Voice AI agent

2️⃣ Customize Settings – Give it a name, choose your preferred voice and language

3️⃣ Insert Custom Data – Use dynamic fields like contact name, appointment time, or email to personalize conversations

Customizing Your HighLevel Voice AI Agent

You can tailor your agent’s behavior and personality to align with your brand:

• Choose from multiple AI-generated voices (and preview them instantly)

• Personalize greetings using contact data like name, email, or phone number

• Connect a Knowledge Base so your agent can provide real-time, accurate responses about your business, pricing, services, and more
  

Don’t have a knowledge base yet? No problem—create one right from the setup screen.

Setting Goals and Triggering Workflows with Voice AI

Once your agent is customized, define its goals and automations:

✅ Choose what actions should happen after a call ends (e.g., trigger a workflow)

✅ Set up email notifications for missed calls or completed interactions

✅ Designate which team member(s) should receive post-call insights

These tools make your AI agent a fully integrated part of your HighLevel workflows.

Configuring HighLevel Voice AI Phone Settings

Set up your AI agent’s phone number, availability, and testing process:

• Choose a dedicated number or number pool the agent will use to make/receive calls
  

• Define working hours
  

• Use the Call Me feature to test your agent by sending a sample call to your phone
  

• Enable the agent as a backup for the number pool, so it picks up automatically when you’re unavailable
  

Voice AI Agents = Never Miss a Lead Again

Once configured, your AI agent can take over all inbound phone calls, capturing leads, answering FAQs, and keeping conversations going while you focus on what matters most—growing your business.

This isn’t just automation—it’s 24/7 smart engagement powered by HighLevel AI.
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