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Updated: June 1, 2022
1 . Overview
HighLevel Inc. (“HighLevel,” “we,” “us,” and “our”) respects your privacy and is committed to protecting it through compliance with this Privacy Notice (“Privacy Notice”). This Privacy Notice describes the types of Information we may collect from you when you visit the website at https://www.gohighlevel.com or use the Services offered there (the “Platform”), and that you may provide in electronic messages to HighLevel. It also describes our practices for collecting, using, maintaining, protecting, and disclosing that Information.
Please read this Privacy Notice to understand our policies and practices regarding your Information and how we will handle it. If you do not agree with our policies and practices, do not use the Platform. By accessing or using the Platform, you agree to this Privacy Notice.
HighLevel may change this Privacy Notice at any time, at its discretion. Your continued use of the Platform after we make changes is deemed to be acceptance of those changes, so please check the Privacy Notice periodically for updates.
This Privacy Notice is subject to and governed by the HighLevel Terms of Service (“Terms of Service”) available on the Platform. The Services are part of the Platform and are described further in the Terms of Service.
2 . The Types of Information That HighLevel Collects About You and How HighLevel Collects Information About You
HighLevel may collect two types of information from you when you visit the Platform: Personal Information and Non-Personal Information (collectively “Information”).
We collect Information:
Information You Provide Directly to HighLevel. The Information that you provide us directly through our Platform may include:
Information Automatically Collected from You. The Information that HighLevel may automatically collect and store about you when you visit the Platform may include:
Google Analytics Advertising Features. We also may have the following Google Analytics Advertising Features Implemented: Demographics and Interest reporting, Remarketing, GDN Impression Reporting and Double Click Campaign Manager. These features collect data using Google advertising cookies and anonymous identifiers. HighLevel and third-party vendors use these first-party cookies to access the success of online marketing campaigns, inform future campaigns and improve usability on the Platform. To learn how to opt-out of the Google Analytics Advertising Features we use, please see Google Analytics’ currently available opt-outs for the web at https://tools.google.com/dlpage/gaoptout.
3 . How HighLevel Uses Information It Collects About You and the Purposes for the Collection and Use
We use Information that we collect about you or that you provide to us, including any Personal Information, for the following purposes:
Platform statistics are compiled into traffic reports, which help HighLevel understand, anticipate, and respond to user needs. If we learn, for example, of heightened interest in certain aspects of the HighLevel website, we are likely to highlight that information on the Platform home page. This Information helps us create a better overall experience for Platform users.
We will only retain your Personal Information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements and for other purposes described in this Privacy Notice. We may retain your Personal Information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for Personal Information, we consider the amount, nature and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. In some circumstances you can ask us to delete your data: see your legal rights below for further information. And in some circumstances we will anonymise your Personal Information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
4 . How HighLevel Protects Your Information
We have implemented measures designed to protect your Information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the internet is not completely secure. Although we are working to protect your Information, we cannot guarantee the security of your Information either in transmission or when stored. We are not responsible for circumvention of any privacy settings or security measures contained on the Platform.
5 . When HighLevel Shares Your Information
We may use and disclose Non-Personal Information about our users without restriction. We may disclose Personal Information that we collect or you provide as described in this Privacy Notice:
HighLevel does not sell any of your Personal Information.
6 . Updating and Correcting Information
We believe you should have the ability to access and edit the Personal Information that you have provided to us. You may change any of your Personal Information in your account online at any time by linking to your account in accordance with instructions posted elsewhere on the Platform.
We encourage you to promptly update your Information if it changes. You may ask to have Information on your account deleted or removed; however, some Information, such as past transactions, logs of technical support calls, or other Information may not be deleted. In addition, it may be impossible to completely delete your Information without some residual Information due to our backup procedures.
7 . Third Parties Providing Services On Our Behalf
We use third parties to host the Platform, design and operate the Platform features, and to perform administrative, analytics, and payment processing. Services these third parties provide include providing information to HighLevel about the use of the Platform and viewing of our content. We may disclose your Information to these companies so they can carry out these services. These companies are bound by contractual obligations to keep Information confidential.
8 . Information From Children
We do not knowingly collect, use, or disclose Information from children under 16. If we learn that we have collected the Personal Information of a child under 16, we will take steps to delete the information as soon as possible. If you are under 16, do not provide any Information about yourself to HighLevel, including your name, address, telephone number or email address. If you become aware that Information of a child under 16 years of age has been provided, please contact us at firstname.lastname@example.org.
9 . Links to Other Websites and Services
We are not responsible for the practices employed by websites or services linked to or from the Platform, including the information or content contained therein. Our Privacy Notice does not apply to third-party websites or services.
10 . Do Not Track
Some browsers incorporate a "Do Not Track" (“DNT”) feature that, when turned on, signals to websites and online services that you do not want to be tracked. At this time, the Platform does not respond to DNT signals.
11 . Residents of the European Economic Area (“EEA”) and United Kingdom (“UK”)
If you are located in the EEA or UK, you may have certain rights with respect to your Personal Information that are described below.
Controller of Personal Information. HighLevel is the Controller of your Personal Information. HighLevel’s primary place of business is 400 North Saint Paul St., Suite 920, Dallas, Texas 75201.
IProcessing. HighLevel may process your Personal Information on one or more of the following legal bases:
Your Rights. Subject to applicable law, you may have the right to:
You can exercise your rights of access, rectification, erasure, restriction, objection, and data portability by contacting us at email@example.com.
When you consent to our processing your Personal Information for a specified purpose, you may withdraw your consent at any time, and we will stop any further processing of your data for that purpose.
The categories of Personal Information that HighLevel collects are identified in Section 2, “The Types of Information That HighLevel Collects About You and How HighLevel Collects Information About You.” Additional information about how long HighLevel will retain your Information and how it shares your Information is found in Section 3, “How HighLevel Uses Information It Collects About You and the Purpose for the Collection and Use,” and Section 5, “When HighLevel Shares Your Information” above.
12 . California Privacy Rights
Under California law, California residents have certain rights regarding their Personal Information, including the rights listed below. California law requires us to identify these rights to you. Subject to some exceptions, you have:
Personal Information Collected
We may collect the following Personal Information about you:
Additional information about the categories of Personal Information collected and the categories of sources from which Personal Information is collected is in Section 2 of the Privacy Notice. The purpose for collecting the Personal Information listed above is in Section 3 of the Privacy Notice. The third parties with which HighLevel may share the Personal Information listed above is in Section 5 of this Privacy Notice.
Exercising Your Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described in this California section, please submit your request to firstname.lastname@example.org.
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child.
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period. If we deny your request, we will provide reasons for the denial. You may only make a verifiable consumer request for access or data portability twice within a 12-month period.
HighLevel will not discriminate against you for exercising any of your CCPA rights.
Other California Privacy Rights
California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of the Platform that are California residents to request certain information regarding HighLevel’s disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please contact HighLevel at the email address in Section 14 below.
13 . Your Choices About Information
We may, from time to time, send you emails regarding new products and Services that we feel may interest you. In addition, if you indicated upon registration that you are interested in receiving offers or information from us and our partners, we may occasionally call or send you direct mail about products and Services that may be of interest to you. Only HighLevel (or agents working on behalf of HighLevel and under confidentiality agreements) will send you these solicitations, and only if you have previously indicated that you wish to receive them. If you do not want to receive solicitations from us, you can “opt-out” by accessing your account online and editing your account information to no longer receive such offers and mailings.
If you no longer wish to receive marketing or promotional communications from us, click on the “unsubscribe link” provided in such communications or send us an email to email@example.com. You can also login to your account and change the applicable communication settings so that you no longer receive such communications.
If you opt out of receiving marketing/promotional emails, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations. Please report your concerns about collection or use of Personal Information through the Platform to firstname.lastname@example.org.
14 . How To Contact Us About This Privacy Notice
To ask questions about this Privacy Notice and our privacy practices, contact us at email@example.com by mail at:
ATTN: Legal Department
400 North Saint Paul St., Suite 920
Dallas, Texas 75201
EFFECTIVE DATE: June 1, 2022
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