Let HighLevel AI Follow-Up For You

HighLevel’s Conversation AI just got even smarter 🎯 — and more helpful for your sales and support workflows. If you’ve ever wished your AI could handle follow-ups with leads who ghosted, said they were busy, or asked you to reach out later, there’s good news: it can. All you have to do is flip a simple setting.

Conversation AI Follow-Ups in HighLevel

The Conversation AI in HighLevel already enables you to chat with leads via SMS or live chat using intelligent responses. Now, with built-in Auto Follow-Up Actions, you can empower your bots to re-engage leads without lifting a finger.

Setting Up Auto Follow-Up Actions in HighLevel

It starts by going to Conversation AI under your AI Bots and choosing a bot, like your appointment booking assistant. Scroll to the Bot Goals section, click Actions, and select the Auto Follow-Up option.

You’ll see three powerful built-in follow-up scenarios:

✅ When the contact stops replying

✅ When the contact says they’re busy

✅ When the contact requests a follow-up time

Each allows you to either:

• Let the AI send a smart message automatically
  

• Trigger a custom workflow with more advanced logic
  

Configuring Follow-Up Sequences

For each scenario, you can:

• Set a delay (in minutes, hours, or days)
  

• Write your own message or let the AI use its built-in version
  

• Add up to five follow-ups
  

• Enable the sequence and click Save
  

One of the best use cases? Re-engaging leads who’ve stopped replying. After your set time passes, the AI can send a gentle nudge — or escalate with a workflow.

Advanced Follow-Up Settings: Hours and Channels

You can further refine behavior in the Follow-Up Settings:

⏰ Working Hours: Prevent follow-ups after-hours (e.g., pause after 5:00 p.m. and resume at 8:00 a.m.)

🔄 Dynamic Channel Switching: If a contact goes inactive on one channel (like live chat), the AI can switch to another (like SMS, Facebook, or WhatsApp) if details are available.

This ensures that your follow-ups reach the right place — even if the lead disappears from the original channel.

Make Sure It’s Enabled

Don’t see the feature? Head to Settings → Labs and make sure the Conversation AI Follow-Up option is toggled on.

Login or start a free trial today!