Did You Know HighLevel Can Remind Your Customers of Appointments by Email, Text, or Voicemail Drop?

Calendars & Appointments| Did You Know?| Automation

July 31, 2025•2 min read

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HighLevel Appointment Reminders Boost Show-Up Rates Automatically

If you’re tired of manually messaging clients before their appointments, you’re going to love this: HighLevel can automatically send appointment reminders by email, SMS, and even voicemail drop - saving you time and reducing no-shows.

With just a few clicks, you can set up fully customized reminders that go out before appointments, confirmations when bookings are made, and alerts for cancellations or reschedules. Let’s break down how it works.

Use the HighLevel Calendar for Quick Reminder Setup

HighLevel’s Calendar feature lets you add basic reminders directly in the calendar settings. Here’s how:

➊ Head to Calendars > Calendar Settings > Create New Calendar

➋ Click the pencil icon to edit, then go to Notifications and Additional Options

➌ Add email or SMS reminders and customize them using the built-in message editor

You can tailor messages to say exactly what you want, and even include appointment details with auto-filled variables like time, date, and calendar links.

✅ Great for quick setup

✅ Simple to manage within your calendar

✅ Perfect for basic reminder sequences

Use HighLevel Workflows for Advanced Reminder Automation

Want to take things up a notch? Use Workflows to create dynamic, multi-channel reminder campaigns.

Here’s what you can do:

➊ Go to Automation > Workflows > Start from Scratch

➋ Add a trigger for when a customer books an appointment

➌ Add multiple actions:

✔ Send an email

✔ Send an SMS

✔ Drop a voicemail

Customize each message and upload your voicemail file — all inside the drag-and-drop builder. When you’re done, just hit Publish, and you’re live.

✅ Total flexibility

✅ Multi-touch reminders

✅ Ideal for high-volume teams