Did You Know HighLevel Can Automatically Manage Spam?
Stop Spam in Its Tracks with HighLevel Automation
Spam is more than just an annoyance - it can clutter your CRM, waste your team’s time, and even put your data security at risk. Did you know HighLevel gives you powerful tools to automatically detect and remove spam messages from your CRM?
By using automations, keyword filters, and even AI, you can ensure your CRM stays clean, secure, and focused on real opportunities. Let’s explore how.
Identifying Spam Messages in HighLevel CRM
Spam often sneaks in through email, SMS, Instagram, or Facebook Messenger since all of these channels connect directly to your CRM. Typical spam looks like:
Fake “account suspension” or “page deletion” notices
Messages with suspicious links
Random usernames with phishing attempts
If these messages sit in your CRM, they can confuse your team and waste valuable time. Luckily, HighLevel makes filtering them out simple.
Setting Up Automation Triggers for Spam
The easiest way to manage spam is by creating an automation that activates whenever a customer replies. From there, you can:
Add filters for keywords like violation, suspension, permission
Mark any message containing those keywords as potential spam
Route suspicious messages into a safe review workflow
This setup ensures that spam gets caught right as it enters your CRM.
Using AI to Filter Spam in HighLevel
Want a smarter approach? HighLevel allows you to use AI-powered filtering. By adding an AI action into your automation:
The incoming message body is sent to AI
AI determines if it’s spam or not spam
Based on the response, the workflow can take action
This saves time since AI can recognize suspicious language, phishing links, and other patterns more effectively than simple keyword filters.
Tagging and Deleting Spam Contacts
When setting up spam filtering, it’s best to start safe. Instead of deleting contacts immediately, use HighLevel to tag them as spam first. After a week or two, review those tagged contacts.
If the AI is accurate → switch the workflow to automatically delete spam contacts.
If not → adjust your filters or keywords before deleting.
This two-step approach keeps your CRM safe while still reducing clutter.
Final Tips on HighLevel Spam Filtering
You can also build conditional workflows using if/else rules with specific spam phrases. But most users prefer the AI workflow since it’s quick, accurate, and requires minimal setup.
By leveraging HighLevel automations, keyword filters, and AI, you can keep your CRM clear of spam and focused on high-quality contacts.
Login or start a free trial today to try it for yourself!
Relevant Help Articles:
