Did You Know You Can Boost Call Pick-Ups with Local Numbers?
Increase your call pick-ups by using local numbers in HighLevel
Getting prospects to answer your calls can be tough, especially if they see an out-of-state number on their screen. That’s where HighLevel’s Local Presence Dialing comes in. By displaying a local number that matches your contact’s area code, you instantly increase the likelihood that they’ll pick up.
How Local Presence Dialing in HighLevel Works
When you place a call, HighLevel automatically checks your contact’s area code:
✅ If you’ve purchased and verified a local number in that region, it uses it as your Caller ID.
✅ If no exact match exists, it chooses another number from the same region.
✅ If no regional number is available, it defaults to your main business number.
This smart system ensures that your calls look familiar and trustworthy to the people you’re reaching out to.
Setting Up Local Presence Dialing in HighLevel
Enabling Local Presence Dialing is simple:
1️⃣ Go to Settings → Phone Numbers.
2️⃣ Click on Advanced Settings → Voice Calls.
3️⃣ Under Outbound Call, select Local Presence Dialing.
From here, you can control how your outbound calls display to your prospects.
Purchasing and Verifying Local Numbers in HighLevel
To make this work, you’ll need to purchase and verify local numbers:
Navigate to Manage Numbers → Add Number.
Choose a number from the list, ensuring it supports voice, SMS, and MMS if needed.
Verify your number through HighLevel’s A2P compliance process to ensure deliverability and credibility.
Always set a default backup number in case no local match is available.
Why Local Numbers Increase Answer Rates
People are far more likely to answer calls from numbers they recognize - or at least numbers that look familiar. Local Presence Dialing helps you:
✅ Improve call answer rates
✅ Reduce the chance of being flagged as spam
✅ Build trust faster with new prospects
For businesses calling across multiple regions, this translates to more answered calls, more conversations, and more opportunities to close deals.
Login or start a free trial today to try it for yourself!
Relevant Help Articles:
