Did You Know Conversation AI Can Remember Previous Conversations
Remember all previous customer conversations with HighLevel Conversation AI memory
Stop asking your customers the same questions twice.
HighLevel Conversation AI can remember previous conversations and use that context when the same customer reaches out again. This helps create a more connected experience without making customers repeat information they have already shared.
Imagine a customer asks about your pricing on Monday. The AI responds and the conversation ends. A few days later, the customer returns with another question. Instead of starting from scratch, Conversation AI can use the previous conversation as context and continue from there.
Creating a new HighLevel Conversation AI bot
Setting up a new Conversation AI bot starts inside your HighLevel sub-account.
1️⃣ Go to AI Agents
2️⃣ Select Conversation AI
3️⃣ Open the Agent List
4️⃣ Click Create Bot
5️⃣ Select Create New Bot
6️⃣ Choose the type of bot you want to create and continue
From here, you can customize how your bot responds and what information it uses during customer conversations.
Enabling autopilot and selecting HighLevel Conversation AI channels
Turn on Autopilot to allow your bot to automatically respond on the channels you select.
You can choose which supported channels you want the AI bot to handle and remove channels you do not need. Once your selections are complete, save your settings.
This allows one AI bot to communicate with customers across the channels that matter to your business.
Training your HighLevel Conversation AI bot with a knowledge base and prompt
Next, you can train your bot using a Knowledge Base, which acts as a library of information the AI can reference when communicating with customers.
You can add information about your business, products, services and other important details that can help the bot provide relevant responses.
Under Bot Goals, you can also review and adjust the bot's prompt and configure actions based on what you want the AI to accomplish.
Testing, saving and previewing HighLevel Conversation AI cross-channel memory
Once your bot is configured, you can test it to preview how it responds before saving your setup.
For example, a lead might first contact your business through Facebook. Later, the same contact could send another message through SMS. Conversation AI can use the context tied to that contact to continue the conversation instead of treating the new message as an entirely separate interaction.
Because messages, questions and responses are connected to the contact, the AI can use previous conversation context to create a more continuous experience across supported channels.
Wrapping up HighLevel Conversation AI memory
HighLevel Conversation AI helps businesses create more personalized customer experiences by remembering previous conversations and using that context when customers return.
Instead of repeatedly asking for the same information or starting every interaction from the beginning, your AI bot can keep conversations moving with the context it already has.
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