Set Up SIP/VoIP Desktop Phones with HighLevel for Powerful Automations

If you’ve ever wished you could connect HighLevel to physical desk phones, your wish just came true! HighLevel now supports SIP/VoIP phones, making it easier than ever to integrate traditional phone hardware into your automated workflows.

Why Connect Desktop Phones to HighLevel?

With HighLevel SIP/VoIP integration, incoming calls to your HighLevel number can now be routed directly to physical desktop phones — and yes, those calls can still trigger all your usual automations:

✅ Call recording
✅ Missed-call text backs
✅ Voice AI follow-ups
✅ Custom workflows based on call outcomes

This is innovation for agencies serving brick-and-mortar businesses that rely on desktop phones. You can now offer modern automation without replacing a client’s existing hardware!

How to Set Up SIP/VoIP Phones in HighLevel

Setting up a SIP/VoIP phone in HighLevel is straightforward. Here’s the quick overview:

 Step 1: Go to your sub-account settings → Phone Numbers. Make sure you have a number assigned.

 Step 2: Go to Settings → Staff → Select a user → Assign the number and set “Forward calls to desktop SIP.”

 Step 3: In the Phone Numbers tab, click on “Advanced Settings,” select “VoIP Desktop SIP,” and click “Get Started.”

 Step 4: Create a SIP user with a username and password, and assign it to a staff member.

 Step 5: Configure your SIP-compatible phone (like a Grandstream model) with:

• SIP server (provided by HighLevel)

• Username

• Password

 Step 6: Activate the account in your phone’s settings and test the connection in HighLevel.

That’s it! Once connected, your SIP phone will ring when calls come in, just like any virtual phone, but with the added benefits of HighLevel’s automation magic.

Unlock New Possibilities for SaaS and Agencies

With HighLevel now supporting landline-style phones, you can offer seamless communication setups to clients around the world. It’s a great fit for local businesses, front desks, or any team that prefers physical handsets but still wants automation-driven communication.