HighLevel Hits 1 Million Monthly Voice AI Calls, Confirming Infrastructure-Grade Performance for Agencies
HighLevel has crossed a major milestone with over 1 million Voice AI conversations happening every single month across accounts. This marks a 10× increase from just a year ago and reflects the rapid shift from experimental use to full-scale adoption. Voice AI is no longer a beta; it’s infrastructure.
Achieving a New Milestone in Voice AI
For agencies using HighLevel, this milestone is more than a usage metric; it’s a sign that AI-driven communication has matured into a dependable, scalable solution. Instead of relying solely on human teams or fragmented tools, agencies can now automate client conversations with confidence, knowing the system can handle real-world complexity at any time of day.
“When we started, people said AI voice was a gimmick. Hitting 1 million calls proves it’s a necessity. This milestone isn't about volume; it's about the trust you've placed in us to handle your clients' most critical interactions,” said Aarat Bhatnagar, Product Manager, Voice AI.
The Voice AI engine has been strengthened by exposure to millions of real-world conversations, learning from a wide range of speech patterns, interruptions and booking scenarios to deliver more accurate and reliable performance in every interaction.
The Power of HighLevel Voice AI at 1 Million Calls
At this level, HighLevel unlocks new efficiencies and performance gains:
Models are sharper, with improved intent detection and booking accuracy
Costs are lower, thanks to backend optimization at scale
“Our philosophy is simple: as we scale, you save. We want to lower the barrier to entry so you can deploy Voice AI not just for your premium clients, but for every client. We’re lowering the barrier to Voice AI with a flat per-minute voice fee and transparent LLM pricing at public API rates, so you can deploy it for every client,” said Karan Agarwal, Director of Engineering, AI & Marketplace.
The recent Voice AI pricing update reflects this, making automation more accessible for all agencies.
Delivering Real-World Impact for Agencies
With Voice AI, agencies can:
Automate front desk tasks
Follow up instantly after campaigns
Boost booking rates with smarter, multi-calendar routing
This not only reduces operational strain but also improves the overall client experience.
Expanding with Multilingual Capabilities
In 2025, HighLevel added 19 languages and integrated ElevenLabs for high-quality, expressive speech. Another 26 languages are on the way, enabling agencies to:
Serve international markets
Support multilingual communities
Scale global services without hiring bilingual staff
Laying the Foundation for 2025 and Beyond
Now operating at infrastructure scale, HighLevel is building the future of Voice AI with:
Agent-to-Agent workflows for multi-step automation
A visual conversation builder with drag-and-drop simplicity
Real-time streaming voices with near-human responsiveness
Emotion-aware voice-to-voice models
Expanded backend to support 5 million+ monthly calls
“2025 is the year Voice AI becomes indistinguishable from human interaction in many contexts,” said Aarat. “We are building the engine to make that happen.”
As agencies scale with Voice AI, HighLevel continues to evolve alongside them. This milestone isn’t the end; it’s the beginning of what’s possible.
