Lawrence Wong & Joel Keddie: LevelUp Exhibitor: VA Hub PRO talks about building an AI operations layer for your agency
HighLevel agencies are moving fast on Agent Studio, Voice AI, AI Studio and workflows. But AI doesn't run itself. Someone still has to configure it, monitor conversations, catch failures, refine prompts and keep workflows healthy. In too many agencies, that someone is the founder.
Lawrence Wong and Joel Keddie bring firsthand experience growing agencies, scaling SaaS and managing client delivery. As co-founders of VA Hub PRO and exhibitors at LevelUp 2026, they built a managed AI operations company designed specifically for HighLevel agencies. Their results include:
A repeatable system for taking operational work off the agency owner's plate without adding another person to manage
AI Operators trained on HighLevel, AI agents, Voice AI, prompt writing, workflows and automation before they ever join an agency
A support structure of onboarding, Playbooks, daily reporting, ongoing training, management and AI quality assurance behind every operator
In this Spotlight Session, Lawrence and Joel break down:
How to build the human layer around AI so agents and automations keep delivering for clients
Why delegation works best when you hand off the whole system: the right person, training, documentation, accountability and management
How founders can step out of execution while keeping full visibility and quality
Their story reinforces one thing: AI creates real leverage only when someone owns the operation behind it.
Watch the full Spotlight Session, then continue the conversation with Lawrence, Joel and the VA Hub PRO team at LevelUp 2026, October 26–29 at the Hilton Anatole in Dallas.
👉 Get your LevelUp 2026 tickets → http://www.gohighlevel.com/lwj_blog
