HighLevel Missed Call Text Back: Never Lose a Lead Again

Missed a call? Don’t worry - HighLevel has your back! With the Missed Call Text Back feature, HighLevel can automatically send a text message to your customer the moment they hang up. This ensures that no opportunity slips through the cracks, even when you’re unavailable.

It’s an instant way to re-engage, make a great impression, and keep the conversation going.

How to Set Up Missed Call Text Back in HighLevel

Setting up this feature is fast and straightforward. Just follow these steps:

🔢 Step 1: Go to Settings

🔢 Step 2: Click on Phone Numbers

🔢 Step 3: Open the Advanced Settings tab in the top right corner

🔢 Step 4: Enable Voicemail & Missed Call Text Back

🔢 Step 5: Check the box for Missed Call Text Back

🔢 Step 6: Customize your auto-response message

Customizing Your Missed Call Text Message

Make your text message personal and impactful by using custom values like the caller’s name or phone number. You’ll find the custom value selector on the right side of the message editor, allowing you to tailor every response to feel like a real, live follow-up.

Example:

“Hey {{contact.name}}, sorry we missed your call! We’ll get back to you ASAP. Feel free to text us here in the meantime.”

Why HighLevel’s Missed Call Text Back is a Game-Changer

✅ Helps you recover missed leads automatically

✅ Keeps your customer experience responsive and professional

✅ Saves time while maintaining a personal touch

✅ Easy to set up and fully customizable

Whether you’re a busy agency, a solo entrepreneur, or a growing business - this feature is a must-use to turn missed calls into conversations and conversions.

Relevant Help Articles:

• Configure Missed Call Text Back