Did You Know One AI Agent Can Respond Across SMS, Instagram, Facebook and Website Chat?
HighLevel AI agent can manage conversations across multiple channels
Stop managing customer conversations one channel at a time.
With HighLevel Conversation AI, one AI agent can respond across supported channels including SMS, Facebook, Instagram and website chat. This helps you keep conversations moving without manually monitoring every inbox.
HighLevel Conversation AI keeps customer conversations connected
Imagine a potential customer discovers your business on Instagram and sends a DM. Your AI agent can respond, answer questions and continue the conversation based on how you have configured its training, goals and instructions.
HighLevel Conversation AI supports multiple communication channels, including:
✓ SMS
✓ Facebook
✓ Instagram
✓ WhatsApp
✓ Live Chat
✓ Chat Widget
✓ Email
This gives businesses more flexibility to meet leads and customers on the channels they prefer.
HighLevel AI agents can be trained for your business
Your AI agent can use a knowledge base containing information about your business to help answer customer questions.
You can also configure Bot Goals to define what you want the agent to accomplish. Depending on your setup, this could include answering questions, collecting contact information, booking appointments or triggering workflows.
That means your AI agent can do more than simply send replies. It can help move conversations toward the next step.
HighLevel Conversation AI lets you choose your channels
You can control where each Conversation AI agent responds by assigning it to the appropriate communication channels.
To configure an agent:
1️⃣ Go to AI Agents > Conversation AI
2️⃣ Open your Agents List
3️⃣ Create a new bot or select an existing agent
4️⃣ Configure its training, goals and instructions
5️⃣ Select the channels where the agent should respond
6️⃣ Save your changes
HighLevel also provides channel routing controls that can help determine which bot responds based on factors such as the channel, connected destination and contact tags.
HighLevel AI agents simplify multichannel communication
Instead of treating SMS, social messages and website conversations as completely separate experiences, Conversation AI gives you a central way to automate communication across supported channels.
For businesses handling leads from multiple sources, that can mean fewer conversations slipping through the cracks and less time spent jumping between channels.
One AI agent. Multiple channels. A simpler way to keep customer conversations moving.
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