Did You Know You Can Save Leads from Going to Your Competitors with a Missed Call Text Back?
Never lose another lead just because you missed a call!
With HighLevel’s Missed Call Text Back feature, you can instantly text prospects who tried to reach you, keeping them from heading straight to your competitors. Most people don’t leave voicemails—and they rarely call back. This feature helps you engage them right away and keep your sales pipeline flowing.
How HighLevel Missed Call Text Back Works
When someone calls your business and you can’t answer, HighLevel automatically sends them a personalized text message. This quick response shows you care, keeps the conversation alive, and gives you the opportunity to capture the lead before they move on.
Setting Up HighLevel Missed Call Text Back
1️⃣ Add a phone number – Go to Settings → Phone Numbers in your HighLevel sub-account. Click Add Number and choose from the available options.
2️⃣ Enable Missed Call Text Back – In Advanced Settings, scroll to the Voicemail & Missed Call Text Back section and switch it on.
3️⃣ Customize your message – Personalize the automated text to match your brand voice. Example:
“Hi, this is [Location Name]. We just missed your call - how can I help?”
Taking It Further with Automations
While the basic Missed Call Text Back works wonders on its own, you can create custom automations in HighLevel to trigger follow-up sequences, add the lead to your CRM, or even alert your team to respond immediately.
Managing Lead Conversations in HighLevel
Once your message is sent, any replies from the lead will appear in Conversations inside HighLevel. From there, you can continue the chat, answer questions, and close the deal—all without missing a beat.
Why This Matters for Your Business
✅ Stops revenue leaks by catching leads before they disappear
✅ Shows fast responsiveness—critical for trust and conversions
✅ Keeps your pipeline full without extra manual work
If your business relies on inbound calls, this small feature can make a big difference in your sales numbers.
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