HighLevel Conversation AI Can Be Trained Using Just Your Website and FAQs

HighLevel’s Conversation AI feature is a game-changer for businesses that want to automate customer interactions while keeping the tone and accuracy aligned with their brand. One of its most powerful capabilities? You can train your AI chatbot simply by using your existing website and FAQs — no coding or complex setup required.

HighLevel Conversation AI Simplifies Chatbot Setup

Setting up your Conversation AI bot in HighLevel is straightforward. Once you’re inside your sub-account, just head to:

Settings → Conversation AI

From there, you’ll see an option to create or select a chatbot and begin the training process. The best part? You can build a knowledge base — this is the core repository of content your bot learns from.

Creating and Managing a HighLevel Knowledge Base

A knowledge base in HighLevel acts as the central brain for your chatbot. Here, you can either select an existing knowledge base or create a new one. Once created, it opens up a window where you can start feeding it valuable business content.

Feed Website Data to Train Your AI Chatbot

No need to write training material from scratch. HighLevel lets you crawl your entire website by:

1️⃣ Selecting “All URLs on the Domain”

2️⃣ Pasting your website link

3️⃣ Clicking “Get Data”

This action pulls text content from across your web pages, helping the bot understand your offerings, business hours, services, and more.

Enhance Responses with Frequently Asked Questions (FAQs)

Next, add FAQs your customers typically ask — think:

✅ What are your business hours?

✅ Where are you located?

✅ Do you offer discounts?

You can manually enter these via the “Add Q&A” option. The more questions you pre-load, the better your bot will perform in real-world chats.

Train, Test, and Improve in Real Time

Once your content is uploaded, simply hit “Train Bot”. You’ll see confirmation when pages are marked as “trained.” You can:

• Preview the content pulled from each page
  

• Edit content to fine-tune training data
  

• Refresh content as your website evolves
  

• Test the bot in real-time and offer feedback for continual learning
  

Why This Matters

Using your existing content to train your HighLevel AI bot means:

• Faster deployment
  

• Accurate, on-brand conversations
  

• Smarter lead qualification and support
  
  

No need to reinvent the wheel — your AI bot can start delivering value right away.
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