Zendesk Sell is shutting down: Why HighLevel is the smarter upgrade
In a major announcement, Zendesk confirmed that Zendesk Sell will be retired on August 31, 2027. Current users will receive support until that date, but after retirement, Zendesk will no longer offer a sales CRM. Instead, Zendesk has named Pipedrive as its preferred migration partner.
This creates two clear paths for Zendesk Sell customers:
Move to Pipedrive (Zendesk’s official partner).
Switch to a more future-proof all-in-one platform like HighLevel.
The challenge? Pipedrive is a great sales CRM, but it still requires bolt-on marketing, automation and AI tools. HighLevel eliminates that issue by combining sales, marketing and automation in one system.
What Makes HighLevel the Best Replacement Option
HighLevel is more than a CRM. It’s a business operating system built for teams who want to do more with fewer tools. Originally designed for agencies, it’s now used by over 60,000 businesses, consultants, and service providers.
What You Gain by Switching to HighLevel:
Sales + marketing in one login.
Built-in email and SMS Automation.
AI agents for calls, chat, reviews and content.
Visual workflows that save hours.
Customizable pipelines and triggers.
White-label and resell options for agencies.
HighLevel isn’t just a sales tool, it’s a system that streamlines your entire operation.
Side-by-Side Comparison: Zendesk Sell vs HighLevel
HighLevel does way more than just match what Zendesk Sell offers, it completely replaces your entire tech stack. One tool for funnels, CRM, email, SMS, automation, scheduling and reviews. All powered by AI.
HighLevel vs Pipedrive: Which is better after Zendesk Sell?
With Zendesk officially pointing customers to Pipedrive, many teams will compare Pipedrive and HighLevel. Here’s how they stack up:
Pipedrive is great for teams focused only on pipeline management. HighLevel is better for businesses that want to combine sales, marketing and automation into a single scalable platform.
Instead of bolting on tools, HighLevel bakes them in one single login, saving time, reducing overhead and streamlining operations.
How to migrate your CRM data to HighLevel without losing momentum
Migrating before Zendesk Sell sunsets is essential. HighLevel makes it smooth:
Export Data from Zendesk Sell.
Import Into HighLevel using the data import wizard.
Recreate Pipelines in drag-and-drop format.
Activate Automation for email, SMS and pipeline triggers.
Onboard Quickly with HighLevel’s training and migration support.
HighLevel features built for sales + marketing teams in one platform
HighLevel is more than a CRM, it’s a complete AI-powered business operating system:
Sales pipelines with automation.
Email + SMS campaigns.
AI-powered workflows and lead nurturing.
Funnels, forms and booking systems.
Reputation and review management.
Team collaboration + reporting.
Conclusion: Don’t just replace Zendesk Sell, upgrade to HighLevel
Zendesk Sell customers are being asked to migrate, so why not move to something better?
Pipedrive is a good sales CRM. But HighLevel gives you more:
More tools.
More automation.
More AI.
More control over your brand.
Whether you’re a small business owner, a growing sales team or an agency managing dozens of clients, HighLevel gives you the power to grow without the tech sprawl.
Ready to migrate?
Start your 14-day free trial and make the switch from Zendesk Sell to HighLevel today.
You’ll get everything you need, sales CRM, marketing automation, AI tools, and onboarding support, all in one place.
FAQs / People Also Ask
When will Zendesk Sell be retired?
Zendesk Sell will be retired on August 31, 2027. Support continues until then.
What is Zendesk’s official migration path?
Zendesk is partnering with Pipedrive for Sell customers who want to migrate.
Why consider HighLevel over Pipedrive?
Pipedrive is sales-only, while HighLevel is an all-in-one CRM + marketing platform with automation and AI features.
Is HighLevel a good alternative to Zendesk Sell?
Yes. HighLevel offers pipelines, automation and built-in marketing tools , making it more future-proof.
How long does migration take?
Most small teams can fully migrate from Zendesk Sell to HighLevel within a week.
Can HighLevel handle sales pipelines like Pipedrive?
Yes. HighLevel has visual pipelines plus automation to reduce manual tasks.
