Premium Support
For businesses that need dedicated support:
Experience High level collaboration with real-time Slack access, expert-led resolutions, and a dedicated Technical Account Manager — all designed to centralize support, connect stakeholders, and boost client retention
- Susie Sun
“This has been the best customer service I've ever received in my life. No joke."
- Danny Rios, Razor Ridge Leads
Standard Support Isn’t Enough for High-Growth Businesses
Scaling businesses don’t just need support. They need proactive guidance from experts who understand their challenges and are ready to help before issues slow them down.
Premium Support is about having the right people in your corner, ready to guide you through your toughest challenges, and keep your business running smoothly.
97%
Customer Satisfaction (CSAT) Score
83%
Faster Response Times
70%
Faster Ticket Resolutions
What You Get with Premium Support
Need a team that understands your goals, anticipates challenges, and keeps everything running smoothly? Premium Support gives you direct access to experts, faster resolutions, and proactive strategies to help you scale without roadblocks.
Technical Account Manager (TAM)
Personalized onboarding, platform optimization, and proactive issue resolution.
Dedicated Slack Channel
Instant access to real-time support and a private workspace for troubleshooting.
Quarterly Support Business Review (QSBR)
Deep-dive sessions to analyze support trends, identify opportunities, and align on growth strategies.
High Priority Assistance
Faster response times, expert resolutions, and minimal escalations.
Standard Support vs Premium Support
Standard support works for simple issues, but when your business relies on HighLevel to run daily operations, you need solutions that go beyond… standard.
Even when I’m working after hours, there’s still someone senior level ready to help.
- Danny Rios, Razor Ridge Leads
The Impact of Premium Support
Faster responses, expert solutions, and a smoother experience. Premium Support isn’t just a perk. It’s a game plan for success. Customers who upgrade see higher satisfaction, shorter wait times, and quicker resolutions.
97% Customer Satisfaction (CSAT) Score
83% Faster Chat & Zoom Response Times
70% Faster Ticket Resolutions
How Do You Know if Premium Support is Right For You?
Not every business needs an upgraded support package. But if you rely on fast resolutions and high-touch support to keep operations running smoothly, Premium Support is the solution you’ve been looking for. Still not sure? Read the statements below:
You handle complex or high-priority issues that require expert solutions.
Your team submits frequent support requests and needs a dedicated point of contact.
Real-time collaboration and direct access to support would greatly simplify your workflow.
Strategic alignment and long-term planning are essential for your growth.
Premium Support Benefits
As a Premium Support Subscriber, you’ll enjoy…
Technical Account Manager for personalized support
Dedicated Slack Channel for real-time support 24/7
Quarterly Support Business Reviews with support insights and recommendations
High Priority Assistance for faster resolutions
And you get all of this for only… $500 per month
Ready for Premium Support?
Get direct access to expert help, faster resolutions, and strategic guidance to keep your business moving. Whether you need a dedicated support team, real-time collaboration, or long-term success planning, we’ve got you covered with Premium Support.
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