It reads each new Google and Facebook review and replies in the right tone, whether it is five stars or one.
Waited three weeks for a callback that never came. Really disappointed.
Dana, three weeks without a call back is not acceptable, and I am sorry. That is on us. Please call the office and ask for me directly, and I will put it right.
People scroll to the worst review and look for the answer underneath. How you handle a bad one tells them more than five good ones.
Reviews AI replies to your Google and Facebook reviews for you. It reads each one, works out whether it is good, bad or somewhere in between, and answers in the tone that fits.
“Loved it. Everyone was so friendly.”
“Good work, but it ran two days over.”
“Nobody showed up, and nobody called.”
Thank you, Nina! This made our week. See you next time.
Thanks, Tom. You are right about the timeline, and we are fixing it.
Chris, that is not acceptable, and I am sorry. Please call and ask for me.
Everything that happens between a review arriving and a reply going out.
Technician was friendly, but the AC stopped working again two days later.
Marcus is replying in English
The Ridgeline team
Posted to Google
This is what a customer sees when they look you up.
Booked a repair and nobody showed up. Had to call twice to find out why.
Kevin, you should never have to chase us to find out where we are. I am sorry. That is on us. Please call the office and ask for me, and we will get you booked first.
Fixed our heating the same day. Friendly and quick.
Thank you, Olivia! Glad we could get you warm again so fast.
Good job in the end, but the quote was higher than I expected.
Thanks, Ben. Glad the job turned out well. We should have walked you through the quote properly, and we will next time.
They arrive at 11:47pm. Pick how you want them handled.
Emailed twice about my invoice and heard nothing back.
Lucia F. · GoogleGreat crew, and they cleaned up after themselves too.
Daniel K. · GoogleFine work, but the start date moved twice.
Hannah W. · FacebookIt works out the language of each review and replies in the same one. If it cannot tell, it uses the language you picked.
Atendimento excelente do início ao fim. A equipa foi muito além do esperado.
Beatriz, muito obrigado. Fez o nosso dia. Agradecemos a confiança.
Esperé tres semanas y nadie me devolvió la llamada. Muy decepcionante.
Diego, tres semanas sin respuesta no es aceptable y lo lamento. Es culpa nuestra. Llámenos y lo resolvemos.
Le travail est correct. Cela a pris bien plus de temps que prévu.
Merci Camille. Le délai a dérapé, c'est notre faute et nous y remédions.
Sehr professionell und pünktlich. Wir kommen gerne wieder.
Vielen Dank, Lena. Das freut uns sehr. Wir sind jederzeit wieder für Sie da.
Uitstekende service van begin tot eind. Snel en vriendelijk.
Hartelijk dank, Sanne. Daar worden we blij van. Tot de volgende keer.
Il lavoro è stato buono, ma ci è voluto più tempo del previsto.
Grazie Marco. I tempi si sono allungati ed è colpa nostra. Stiamo sistemando.
Five AI-powered specialists designed to grow your business while you focus on what matters most.
Reviews AI replies to your Google and Facebook reviews for you. It reads each one, works out whether it is good, bad or somewhere in between, and answers in the tone you set for that kind of review.
Only if you tell it to. In Suggestive mode nothing posts on its own: you click AI Reply, it writes the reply, and you decide whether to post it. In Auto-Pilot mode it replies on its own, and you can set a wait before anything goes out.
Differently from a good one, which is the point. You give negative reviews their own agent, with its own tone and instructions, so a one star gets a calm, accountable reply rather than the cheerful one your five stars get.
A personality you set up: a name, a tone such as friendly, professional or empathetic, and a short prompt telling it how to respond. You assign it to a kind of review. You can build one from scratch, start from a template, or switch on the ready-made starter agents in one click.
Yes. Assign agents by review sentiment, and turn on round robin if you want several agents taking turns so your replies never start to sound the same. Agents can also be assigned to specific Google Business Profiles, which matters if you run more than one location.
Yes. Set different rules for each star rating, a wait before anything posts, a footer like a thank-you or your business name, and separate settings for Google and Facebook.
Reviews AI detects the language automatically and replies in the same one. You set a fallback language for the rare cases where it cannot tell.
Drip Mode works through them. You choose how far back it goes, how many it answers a day and during which hours, and which agents write the replies. You can pause or stop it any time, and new reviews keep going through your usual settings.
Yes. You can preview what an agent writes before it is published, ask for a new version if the tone is not right, and edit it yourself. Inside Reputation Management you can also see which agent wrote each reply.
Yes. Switch it on for all of your client accounts or just the ones that want it, and set up agents for each client.
For agencies that already had HighLevel, Reviews AI starts switched off. Turn it on at the agency level, and it becomes available in each sub-account under Reputation settings. Creating and editing agents needs the Manage Reviews AI Agents permission.
Every unanswered review is being read by someone deciding whether to call you. Reviews AI answers them, in your voice.
Booked a cleaning, nobody came, and nobody picked up the phone.
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