Ask them to go to app.gohighlevel.com/settings/team (or your whitelabel domain).
Have them locate your user profile and update the password to something you both know.
Log in with that password.
Once you're in, change it to something only you know.

No ticket. No wait time.
No other Agency Admin available? Fill out the Account Lockout Support Form by clicking the button below and an agent will follow up as quickly as possible.