The Rise of AI Agents
in Inbound Sales and Customer Support

Everything you need to revolutionize your inbound call experience with AI agents. From lead intake to qualification, scheduling, and CRM sync—this is your complete guide to transforming customer conversations at scale.

10×

More Conversations Handled

60%

Lower Cost per Lead

24/7

Availability

The Problem with Traditional Inbound Calls

Inbound calls represent high-intent leads, but businesses struggle with:

Missed calls outside working hours
Lost opportunities when customers can't reach you
⏱️
Long hold times and slow responses
Frustrated customers hanging up before connecting
👨‍💼
Inconsistent experiences across agents
Variable quality and messaging hurts your brand
💰
High cost per qualified conversation
Expensive staffing with limited scalability
😩
Burnout and turnover in call center staff
High training costs and constant recruitment

AI Voice Agents solve these challenges by instantly answering, engaging, qualifying, and routing every inbound call—consistently, intelligently, and at scale.

What Is Voice AI for Inbound Sales and Support?

AI Voice Agents use speech recognition, natural language understanding (NLU), and automation to handle inbound calls like a human rep—only faster and without limitations.

🕒

Answer calls 24/7

Never miss another opportunity

💬

Engage in natural conversations

Two-way dialogue that feels human

🧠

Understand caller intent

Smart context awareness

🗂️

Capture data and update CRM

Automatic contact management

🔁

Trigger workflows and scheduling

Seamless automation integration

📞

Transfer calls when needed

Human handoff with full context

Benefits of AI Voice Agents

AI Voice Agents provide real-time, intelligent, and scalable inbound call handling.

💬

Natural Conversations

Understands caller intent and handles real human speech with contextual awareness.

🎙️

Speech Recognition

Accurately transcribes and interprets voice inputs with high precision.

⚙️

Customizable Responses

Tailor tone, phrasing, and behavior to match your brand voice perfectly.

🔌

Easy Integration

Syncs directly with your CRM and other business tools seamlessly.

🕒

24/7 Availability

Answers every call instantly, even outside business hours.

📊

Data-Driven Efficiency

Captures and logs key call data into your CRM automatically.

Handling Inbound Calls with AI Agents

Manage, route, and follow up on every inbound call with speed, intelligence, and professionalism.

📞 Call Management

📲

Call Routing

Incoming calls to assigned numbers are answered by the AI during your defined business hours.

🌙

After-Hours Handling

Calls outside business hours follow your settings (voicemail, alternate number, or workflow).

⚙️ Call Actions

📝

Update Contact Fields

Auto-capture caller info like name, email, and service need—then store it in your CRM.

Trigger Workflows

Launch automations like SMS follow-ups, email nurtures, or rep notifications based on caller input.

👋

End Calls Professionally

Close calls gracefully when the lead is qualified, disqualified, or the task is completed.

📞

Transfer Calls

Send the call to a live rep when high intent or escalation is detected.

💬

Send SMS

Send confirmations, links, and follow-up texts to keep the conversation going.

Simple. Transparent. Affordable.

No hidden fees. No long-term contracts. Just results.

Trial Timeline
👑
Today
Full access
🔔

Reminder email
🕒

Billing starts
STARTER

$97 /MO

Features

CRM

Website & Funnel Builder

Blogging

Forms & Surveys

Smart Webchat

Widget

Workflows

Social Media Scheduler

Content AI

Image AI

Email Templates

Conversation AI

Online Scheduling

Courses & Memberships

Pipelines

Reputation Center

Review Requests Listings

Review Widget

SaaS Mode

White Label

Snapshots

Compliance

World Class Support

Funnel Templates

Website Templates Social Media Templates

Unlimited

$297 /MO

Features

Everything in Starter

Unlimited Sub Accounts

Unlimited Contacts & Users

Branded Desktop App - Custom Domains and Complete Control Over the Look and Feel of the Platform!

🤝 The Human + AI Approach

AI Voice Agents don’t replace your team—they enable it.

🤖 What AI Handles

  • Repetitive questions
  • Contact logging
  • Appointment booking
  • Lead qualification

🧑‍💼 What Humans Do Best

  • Close high-value deals
  • Handle complex issues
  • Build long-term relationships

The result? Reps work only on high-value calls, while AI ensures nothing falls through the cracks.

Real-World Use Cases

AI Voice Agents are already powering conversations across industries.

💻

SaaS Demo Bookings

Answer inbound questions and schedule product demos.

🏥

Healthcare Appointments

Capture patient calls, verify details, and book appointments.

🎓

Education Inquiries

Respond to course-related calls and guide students to admissions.

🏡

Real Estate Follow-Ups

Schedule property tours and answer listing inquiries.

🛠️

Support Triage

Pre-qualify and escalate service tickets efficiently.

Why AI Agents Are the Future of Inbound Engagement

From lead intake to customer success, Voice AI transforms how businesses operate.

Answer and qualify every call

Maintain 24/7 coverage without expanding headcount

Book more meetings

Enrich CRM records

Route hot leads instantly

Frequently Asked Questions

Can I use my existing GHL phone numbers with the AI Voice Agent?

Yes. You can assign any available number in your account to an AI agent—as long as it’s not already tied to features like IVR.

Can the AI Agent collect customer information and update contact records?

Absolutely. It can capture data such as name, email, phone number, service interest, and automatically update or create contact profiles in your CRM.

Can the AI Agent schedule appointments directly?

It can gather details and trigger scheduling workflows. Direct calendar booking requires integration via workflows with your connected calendar.

Can I have multiple AI Voice Agents and phone numbers?

Yes. You can create separate agents with unique numbers, scripts, and configurations for departments, brands, or use cases.

How do I update the AI Agent’s knowledge base?

Update prompts or Agent Goals with new product/service info or FAQs. The AI will reflect these updates in conversations.

Can the AI Agent handle call transfers?

Yes. You can configure transfer logic—such as sending high-intent callers to a human sales rep.

Is re-billing available if I want to resell the AI Employee?

Yes. Re-billing options are available for agencies. Contact support to enable it under your SaaS Mode or White Label setup.

Does AI Employee work with my Twilio account?

Yes, Voice AI is compatible with both the LeadConnector (LC) Phone System and Twilio direct integrations.

Grow Your Business with HighLevel’s CRM Solutions

Never Get Stuck with Highlevel's 24/7 Support

HighLevel's 24/7 support is committed to ensuring your agency always have a helping hand, no matter the time zone or technical hurdle.

  • Get immediate answers from our knowledgeable support team.

  • Lean on the experts to teach you the features you need to succeed.

  • Reduce your stress knowing help is always just a click or call away

HighLevel CRM

Frequently Asked Questions

I don't have much time due to my full-time job. How much time do I need to build my AI Software business?

Many AI Software Accelerator students had full-time jobs or college classes when they started. This program was made for you to create online income so you can eventually quit your job and be free. You can work at your own pace and easily build your business in your free time.

Who is this for?

This is for those who aspire to have their own business but struggle with questions like, "Where do I start?", "What products should I sell?", "What's the best business to start?", Etc.

Do you make money when I get the software?

Yes. That's what makes it possible to provide this training & coaching to you at no additional cost. It's the exact software we use in our business and is currently the ONLY software we use so it's not just a play to make money. In other words, we're doing exactly what we'll be teaching you to do. That's integrity. And you do like integrity, right?

Where is the Course located?

The training is hosted in our digital members area that you can access on any desktop, laptop, tablet, or even your smart phone at anytime. You will get Lifetime access to the content. So you can implement everything right from the comfort of your home on a laptop or desktop (smart phones not recommended).

I don't have much time due to my full-time job. How much time do I need to build my AI Software business?

Many AI Software Accelerator students had full-time jobs or college classes when they started. This program was made for you to create online income so you can eventually quit your job and be free. You can work at your own pace and easily build your business in your free time.

Who is this for?

This is for those who aspire to have their own business but struggle with questions like, "Where do I start?", "What products should I sell?", "What's the best business to start?", Etc.

Do you make money when I get the software?

Yes. That's what makes it possible to provide this training & coaching to you at no additional cost. It's the exact software we use in our business and is currently the ONLY software we use so it's not just a play to make money. In other words, we're doing exactly what we'll be teaching you to do. That's integrity. And you do like integrity, right?

Where is the Course located?

The training is hosted in our digital members area that you can access on any desktop, laptop, tablet, or even your smart phone at anytime. You will get Lifetime access to the content. So you can implement everything right from the comfort of your home on a laptop or desktop (smart phones not recommended).

Grow Your Business with HighLevel’s CRM Solutions

Ready to Transform Your Agency with Best AI Agents for Voice Call

Thousands of agencies are already using HighLevel AI agents for calling to simplify their sales call and increase profits. What are you waiting for?

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